Question 1

1. What types of training do you offer?

Accepted Answer

We offer face-to-face training in First Aid, Mental Health Awareness, Oxygen Therapy, PMVA (Prevention and Management of Violence and Aggression), Mechanical Restraints, and fully bespoke courses tailored to your needs.

Question 2

12. What if someone has accessibility or learning needs?

Accepted Answer

We’re committed to inclusive training. Please let us know in advance and we’ll make reasonable adjustments to accommodate physical, sensory or learning needs.

Question 3

13. Can I take a course as an individual, or do you only train groups?

Accepted Answer

We cater to both individuals and organisations. You can join one of our open public courses or arrange group sessions for your team.

Question 4

14. What equipment do you use in training?

Accepted Answer

We use modern, realistic training equipment such as CPR manikins, defibrillator trainers, oxygen masks, restraint kits, and more, all regularly cleaned and updated.

Question 5

15. Do I need prior experience to take a course?

Accepted Answer

Not at all. Most courses are suitable for beginners unless otherwise stated. We&#8217;ll guide you every step of the way.

Question 6

16. Are your courses compliant with workplace safety laws?

Accepted Answer

Yes. Our training is aligned with the Health and Safety Executive (HSE), CQC, and sector-specific guidelines to help your organisation stay compliant.

Question 7

17. Do you issue digital or printed certificates?

Accepted Answer

We provide both digital and printed certificates, depending on your preference.

Question 8

18. Do you train across the UK?

Accepted Answer

Yes, we’re based in Upminster and deliver training nationwide. Travel fees may apply outside certain regions.

Question 9

19. Can I combine courses into a training day?

Accepted Answer

Yes. We can combine modules (e.g. BLS + Oxygen Therapy) to create a streamlined day of training that suits your team’s needs.

Question 10

11. Do you offer weekend or evening courses?

Accepted Answer

Yes. We offer flexible scheduling including weekends or evenings for teams with shift patterns or availability constraints.

Question 11

10. Who delivers your training?

Accepted Answer

All courses are delivered by experienced instructors with real-world backgrounds in the NHS, ambulance services, clinical care or emergency response.

Question 12

2. Are your courses certified?

Accepted Answer

Yes. All regulated courses are certified by nationally recognised awarding bodies such as FFA, NFPS, and Ofqual. Certification is issued upon successful completion.

Question 13

3. How long are the certificates valid for?

Accepted Answer

Most certifications are valid for 3 years, including First Aid at Work, Paediatric First Aid, and Mental Health courses. Basic Life Support (BLS) should be refreshed annually.

Question 14

4. How do I know when my certification expires?

Accepted Answer

Your certificate will have an expiry date printed on it. We also recommend adding it to your calendar and signing up for our renewal reminders.

Question 15

5. Do you offer refresher or requalification courses?

Accepted Answer

Yes. We offer 2-day requalification courses for First Aid at Work and refresher sessions for Mental Health First Aid and PMVA to keep your skills sharp and compliant.

Question 16

6. Can you deliver training at our workplace?

Accepted Answer

Absolutely. We specialise in onsite training and can come to your workplace or any preferred venue to reduce disruption to your schedule.

Question 17

7. What is PMVA training, and who needs it?

Accepted Answer

PMVA stands for Prevention and Management of Violence and Aggression. It’s ideal for professionals in healthcare, mental health, social care, education and security who may encounter aggressive or unpredictable behaviours.

Question 18

8. What’s the difference between First Aid at Work and Emergency First Aid?

Accepted Answer

First Aid at Work (3 days) is more comprehensive and suited to higher-risk workplaces. Emergency First Aid (1 day) is suitable for low-risk environments like offices or retail.

Question 19

9. How long are your courses?

Accepted Answer

Courses vary: Emergency First Aid: 1 day. First Aid at Work: 3 days. PMVA: 1–5 days. Oxygen Therapy: 1 day. Mental Health Awareness: ½ to 2 days. Bespoke courses: Flexible.

Question 20

20. What makes your training different?

Accepted Answer

We combine regulatory compliance with a human-first approach. Our trainers have lived experience, our courses are engaging, and we offer ongoing support even after your certification.

Your go-to resource for safety, wellbeing and compliance

Our blogs

What to Expect from a PMVA Course

When to Renew First Aid Certification

Creating a Mental Health Culture at Work

The Legal Responsibilities of First Aiders in the Workplace

Why Oxygen Therapy Training is Crucial in Emergency Care

How Bespoke Training Can Benefit Your Business

Frequently asked questions

1. What types of training do you offer?

2. Are your courses certified?

3. How long are the certificates valid for?

4. How do I know when my certification expires?

5. Do you offer refresher or requalification courses?

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